911 dispatcher lectured woman who drowned on phone: 'I don't know why you're freaking out'

Police in Fort Smith, Ark. have launched an investigation after a "callous and uncaring" 911 dispatcher seemingly mocked a woman during the final moments of her life.Debra Stevens, 47, was delivering newspapers around 5 a.m. on Saturday when a flash flood swept her vehicle into a “copse of trees off the roadway.” As the floodwaters started to rise around her, Stevens dialed 911.Operator Donna Reneau, who had put in her two-weeks notice earlier that month, was working her final shift when she received the call from Stevens, the Times Record reports. So calm down, hold on for me,” Reneau said.Just three minutes later, Stevens sounds as though she is speaking underwater.According to police, Reneau dispatched Fort Smith Fire and Police units, however, they had difficulty locating Stevens, as she was unable to describe her exact location."When first responders were finally able to pinpoint the location of Mrs. Stevens’ vehicle, the swift, rising water made immediate rescue impossible," the release states.