Apple
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Self-Service Repair
Samsung Galaxy
DIY
BART
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IMEI
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Mitchell Clark
Pelican
Hot Pockets
Pelican
Silicon Valley HQ
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Last month, Apple launched its Self-Service Repair program, letting US customers fix broken screens, batteries, and cameras on the latest iPhones using Apple’s own parts and tools for the first time ever. This time, armed with an official repair manual and genuine parts, I’d make it right.That Apple would even let me buy those parts, much less read its manuals and rent its tools, is a major change of pace for the company. But having tried the repair process, I actually can’t recommend it at all — and I have a sneaking suspicion that Apple likes it that way.The thing you should understand about Apple’s home repair process is that it’s a far cry from traditional DIY if you opt for the kit — which I did, once I saw the repair manual only contains instructions for Apple’s own tools. And it put together a contract for indie repair shops that was reportedly so invasive, many refused to sign it.So, it didn’t surprise me when Apple’s press release about the program warned “the vast majority of customers” away from their own repairs, or when I needed to enter my phone’s IMEI to prove I owned my phone, or how I had to enter a six-digit code to prove I read the repair manual, which not only suggests you need three pages worth of tools but also a jar of sand in case your battery catches fire — one of many not strictly necessary items that don’t come with the kit. I should also mention the Pelican cases landed at my door two days before the battery arrived, so I only had five days to do the job before that $1,200 deadline.The more I think about it, the more I realize Apple’s Self-Service Repair program is the perfect way to make it look like the company supports right-to-repair policies without actually encouraging them at all. This way, Apple gets credit for walking you through an 80-page repair, instead of building phones where — say — you don’t need to remove the phone’s most delicate components and two different types of security screws just to replace a battery.To me, those giant Pelican cases are the proof.
As said here by Sean Hollister