Deloitte?s Plan for Fighting Employee Burnout: Let AI Take Over the Dreaded HR and IT Tasks

One reason it's so much quicker than interminable rounds of phone tag: People can get the help they need directly from the chatbots "without interacting with another human being," says Bill Docherty, a Deloitte managing director and ConnectMe's general manager. What Docherty calls "hyper-personalization" is especially appealing, he says, to Millennials and digital-native Gen Zers who've never lived in a one-size-fits-all world and aren't about to start now.The second way ConnectMe aims to make EX better is that it takes over the repetitive, boring parts of any given job, so that people can spend most of their time and talents on more complex, interesting work that demands a human touch. "Managers will need to spend more of their time teaching and coaching, to help people develop new habits and new ways of working in a digital world," she says. "In many companies, that's a very different role than they've had before." It's also, she adds, "much more effective at creating a better employee experience than making huge investments in A.I. alone." —How Reliance Jio became India’s wireless wonder—Google is cracking down on internal political debates—Apple card review: A (mostly) rewarding way to pay—No humans needed: Chinese company uses A.I. to read books and the news—ProPublica: How Amazon and Silicon Valley seduced the PentagonCatch up with Data Sheet, Fortune's daily digest on the business of tech.Subscribe today and save 79% off the cover price.Sign up now to receive FORTUNE's best content,