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Exclusive pandemic restaurant data reveals importance of tech - Business Insider


BentoBox
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QR
Digital
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Krystle Mobayeni
Covid
DoorDash


COVID,&apos

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Square


US
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Positivity     38.00%   
   Negativity   62.00%
The New York Times
SOURCE: http://www.businessinsider.com/exclusive-pandemic-restaurant-data-reveals-importance-of-tech-2020-11
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Summary

Interestingly, both of these numbers are down from a similar survey conducted by BentoBox in April when 78% reported concerns about clean food and tables and 74% were worried about touching a reusable menu.Eight months into living with Covid, technology has stepped up to quell some fear.The once-maligned QR code has returned as a way to minimize touching shared surfaces, offering a way to read the menu, order, or even pay the bill — 42% of respondents report seeing a contactless ordering and payment option at a restaurant. As with contactless ordering and payment, many restaurant tech vendors — like BentoBox, Square, Toast, Bbot, and many more offer this option, too.Mobayeni says that restaurant owners are embracing new digital revenue streams like pickup and delivery, but are looking for technology that doesn't create extra work during a challenging time. And 30%t say they order using a third-party app like DoorDash.Only about one in five survey respondents won't order restaurant delivery or takeout this winter, a similar response to numbers from BentoBox'sthe April survey.When it comes to dining in, though, guests are clear about what they expect to see.

As said here by Kristen Hawley