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Lawsuit: Verizon tempted customers with free Amazon Echos, failed to deliver


Verizon
Amazon Echo
Amazon Prime
FiOS
Pennsylvania AG
the Philadelphia County Court
Amazon.com
Amazon Prime Membership
Worry-Free Guarantee
Worry-Free Guarantee'
customers."Verizon
the Bureau of Consumer Protection
the Ars Orbital Transmission
CNMN Collection WIRED Media Group
Condé Nast


Jon Brodkin
said."Verizon
Josh Shapiro
Ars
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Pennsylvania

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The New York Times
SOURCE: https://arstechnica.com/tech-policy/2019/02/lawsuit-verizon-tempted-customers-with-free-amazon-echos-failed-to-deliver/
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Summary

Customers were given 60 days to claim their incentives, but certain customers were unable to do so because of a broken hyperlink, the complaint said."Verizon failed to provide certain consumers with their free Echo and/or Amazon Prime membership as promised and created an unreasonably burdensome process to claim the free Echo and/or Amazon Prime membership," the complaint alleges.Pennsylvania AG Josh Shapiro filed the complaint yesterday in the Philadelphia County Court of Common Pleas."After long hold times on the phone and being transferred to multiple agents of Verizon, the consumers were told that Verizon was aware of the issue, and that the hyperlink issues would be addressed," the complaint said. "Consumers who believe they have experienced issues with Verizon's offer for a free Echo and/or Amazon Prime membership can contact the Bureau of Consumer Protection at 1-800-441-2555 or scams@attorneygeneral.gov, or can file a complaint at www.attorneygeneral.gov," the announcement said.You must login or create an account to comment.Join the Ars Orbital Transmission mailing list to get weekly updates delivered to your inbox.

As said here by Jon Brodkin