The pandemic revealed a huge flaw in Chipotle's restaurant assembly line system - Business Insider
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Brian Niccol
Jack Hartung
Raymond James North
Brian Vaccaro
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Summary
The cost-cutting change that is most likely to resonate with the average Chipotle customer is the question of portion control — or, exactly how much chicken or salsa you get when you order your burrito.While you can adjust how much of each ingredient you want when ordering on the chain's app, Hartung said, the amount of each ingredient served is much more precise when employees are shielded from customers.
As said here by Kate Taylor