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Ticket sellers voice support for 'all-in' pricing


Ticketmaster
the House Committee on Energy and Commerce
Congress
AXS
ESPN
Ticket Network
White Label Sites
the Federal Trade Commission
D-Calif
Google
Stubhub
Seahawks
the Better Oversight of Secondary Sales and Accountability


Amy Howe
Frank Pallone
Stephanie Burns
Vaccaro
Raul Ruiz
Ryan Fitts
Bill Flores


Americans
R

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D-N.J.
Seattle
Vivid
New York
Texas


Super Bowl

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The New York Times
SOURCE: http://espn.go.com/nba/story/_/id/28789321/ticket-sellers-tell-congress-support-federal-mandate-disclose-all-fees-upfront
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Summary

"In some ways, the internet has made this experience more convenient, but it has also led to consumers being ripped off as they try to navigate a ticketing industry that for too long has operated in the dark."Stubhub and AXS also said they would support "all-in pricing." Stubhub general counsel Stephanie Burns testified that the company tried all-in pricing between 2014 and 2015 but moved away from the practice because consumers found it confusing, as competitors' prices did not include fees and appeared lower in search engines.Burns emphasized that any federal mandate on fees would need "universal consistent enforcement."An ESPN investigation during the 2018 season found most of the major ticketing companies required customers to input their personal information, including name, address and email address, before revealing fees ranging from 8% to 40%.Don Vaccaro, chief executive of Ticket Network, answered questions about resale websites referred to as "White Label Sites." Ticket Network sells secondary-market tickets directly to fans, but also offers its technology and website design to professional brokers.

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