Twitter faces FTC probe, likely fine over use of phone numbers for ads

The complaint alleges that Twitter is in violation of its 2011 settlement with the FTC over the company's "failure to safeguard personal information."That agreement included a provision banning Twitter from "misleading consumers about the extent to which it protects the security, privacy, and confidentiality of nonpublic consumer information, including the measures it takes to prevent unauthorized access to nonpublic information and honor the privacy choices made by consumers." In October 2019, however, Twitter admitted that phone numbers and email addresses users provided it with for the purpose of securing their accounts were also used "inadvertently" for advertising purposes between 2013 and 2019.In the filing, Twitter estimates the "range of probable loss" it faces in the probe is between $150 million and $250 million, although it adds that "the matter remains unresolved, and there can be no assurance as to the timing or the terms of any final outcome."Twitter is not the first social media firm to be investigated for exploiting personal information users provided for security reasons.